1. Who we are and these terms
These Service Terms are an agreement between you and Kado Technology Limited (Hong Kong company number 80977843), whose registered office is RM 1202, Flat A, 12/F, Efficiency House, 35 Tai Yau Street, San Po Kong, Hong Kong ("Kado", "we", "us" or "our"). They apply when you access the Kado website or application, create an account, or use a Kado service (together, the "Services").
By creating an account, selecting the agreement control, or using account or transaction features in the app, you confirm that you have read and agree to these Terms and our Privacy Policy. This website provides product information and does not offer account access, card submission or payouts. Account and transaction features are available only through the Kado app where supported. If you do not agree to the app service terms, do not create an account or use those features. A transaction may also be subject to instructions and terms shown in the relevant trade flow; those transaction details form part of your agreement with us for that transaction.
2. Eligibility and your account
- You must be at least 18 years old, or the age of legal majority where you live if that age is higher, and legally able to enter into a binding agreement.
- You must give accurate, current information and update it when it changes. We may ask you to verify contact, identity, payment or other account details where reasonably needed to provide or protect the Services or meet a legal requirement.
- You are responsible for your password, PIN, trusted devices and activity on your account. Keep your credentials private and tell us promptly through in-app support or by email at support@kado.vip if you suspect unauthorized access.
- One person may not impersonate another person, create an account using details they are not authorized to use, or transfer account access without our written permission.
3. Gift card trades
Kado provides a platform for eligible users to submit supported retail gift cards for review and, where accepted, exchange them for a payout displayed in the trade flow. Kado is not the issuer of the gift cards and does not control an issuer's terms, redemption systems, balances, or decisions.
- Before submitting a trade, review the card type, country, currency, denomination, rate, estimated payout, fees (if any), and any expiry or completion time shown in the app. Rates and estimates can change before you confirm a trade. The details shown when you submit the trade govern that submission, subject to card verification and the stated review conditions.
- You must own the card or have the issuer's and owner's authorization to trade it. You confirm that the card and its value were obtained lawfully, have not been redeemed, sold, pledged, reported lost or stolen, or submitted to another buyer, and are not subject to a restriction that prevents this trade.
- Submit clear and complete proof and the correct card details. You authorize us to inspect the submitted card information and evidence to verify the trade and, where supported, use automated tools to assist that review.
- We may accept, decline, pause or request more information about a submission if a card cannot be verified, evidence is incomplete, the card is unsupported, the transaction appears unauthorized, or review is needed for security, fraud prevention or legal compliance. We will show an updated status or request through the app where available.
- Do not share card codes or proof outside the trade flow or submit the same card to multiple buyers. If a code is exposed or redeemed after submission, tell support promptly. We will review the available evidence; submission alone does not guarantee acceptance or payout.
4. Quotes, fees and payouts
The payout estimate is not a guarantee that a trade will be accepted or paid. A payout is due only after the trade is accepted and any remaining steps shown in the app are completed. We will show any applicable fee or deduction before you confirm the relevant transaction.
Payout timing depends on review, accurate recipient details, payment networks and provider availability. We do not promise an instant or fixed settlement time unless the app expressly confirms one for your transaction. You are responsible for choosing a payout destination you are authorized to use and for checking its details. A payment provider or bank may charge separate fees under its own terms.
If a payout is delayed, rejected or returned, we may ask you to correct the destination or provide information needed to complete the payment. We may pause a transaction while a genuine dispute, security concern, provider error or legal restriction is investigated. We will handle amounts due in accordance with the transaction status and applicable law; we will not treat a review hold as forfeiture of a valid entitlement.
5. Acceptable use and restricted activity
You must comply with the laws that apply to you and may not use the Services to:
- commit fraud, theft, money laundering, terrorist financing, sanctions evasion or another unlawful act;
- trade cards you do not own or are not authorized to use, or cards obtained through deception or unauthorized payment;
- misrepresent card details, value, ownership, identity or payout information;
- interfere with the Services, bypass security or transaction limits, probe systems without authorization, or use automated access that we have not approved; or
- threaten, harass, exploit or harm another person, Kado, an issuer, or a payment partner.
6. Reviews, restrictions and account closure
We may request information or restrict a trade or account to investigate suspected misuse, protect users or partners, comply with law, respond to an issuer or payment-provider decision, or address a security risk. Where legally permitted and reasonably practical, we will explain the action and how to contact support. We may close an account for a serious or repeated breach, unlawful use, or a material risk to the Services.
You may stop using the Services and delete your account using Profile > Security Center > Close Account in the app, or request deletion by emailing support@kado.vip. See Account & Data Deletion for verification steps, deletion scope and retention details. Closing an account does not undo a completed trade or remove records that we must keep for legal, financial, security or dispute-resolution purposes. We will explain any pending action that needs to be completed before closure where reasonably possible.
7. Service availability, content and changes
We work to keep the Services available, but maintenance, connectivity, security incidents or third-party interruptions may make some features unavailable or delayed. Information and rates can change, and a displayed estimate is not a commitment to accept a trade.
Kado and its licensors retain their rights in the Services, software, branding and content. We grant you a limited, personal, revocable and non-transferable right to use the Services as permitted by these Terms. You retain rights in material you submit and grant us permission to use it as needed to operate, review, secure and support the relevant Services, subject to our Privacy Policy.
We may change the Services or these Terms to reflect product, security, legal or operational changes. We will publish the current Terms here and, where a change materially affects your rights or obligations, give notice through the Services or another reasonable channel. If a change requires renewed consent, we will request it before you continue using the affected feature. The change will not retroactively alter a completed trade.
8. Privacy and communications
Our Privacy Policy explains how we handle personal data. We may send service messages about account access, verification, trade status, security and support. These operational messages are needed to provide the Services and are separate from optional promotional messages, which you can opt out of where offered.
9. Disclaimers and liability
To the extent permitted by law, the Services are provided as available. We do not warrant uninterrupted availability or the availability, balance or redemption of a third-party gift card. Nothing in these Terms excludes a guarantee, right or remedy that applicable law does not allow us to exclude.
To the extent permitted by law, Kado is not liable for indirect or consequential loss, loss of profit, or loss caused by an issuer, bank, payment network or other third party acting outside our reasonable control. This does not exclude liability that cannot legally be excluded, including liability for fraud, wilful misconduct, or death or personal injury caused by negligence where the law prohibits exclusion. Our total liability for a claim connected with the Services is limited to the amount you paid to Kado for the transaction giving rise to the claim during the 12 months before the event, or HKD 1,000 if no amount was paid, except where applicable law requires a different result. This limitation does not reduce any non-excludable consumer right.
10. Governing law and disputes
These Terms and any non-contractual obligation arising from them are governed by the laws of Hong Kong, without displacing any mandatory consumer protection law that applies where you live. The courts of Hong Kong have non-exclusive jurisdiction, so a consumer may also bring a claim in a court that has jurisdiction under a mandatory law applicable to that consumer. Before starting formal proceedings, you may contact in-app support and give us a reasonable opportunity to review the issue; this does not prevent either party from seeking urgent relief or exercising a legal right.
11. General terms
If a provision is unenforceable, it will be limited only to the extent necessary and the remaining provisions will continue to apply. A delay in enforcing a right is not a waiver of that right. You may not assign your agreement without our consent; we may transfer it as part of a reorganization or transfer of the Services, subject to applicable law. These Terms and the transaction details shown to you form the agreement about the Services and replace earlier statements on the same subject. They do not create rights for a person who is not a party to them, except where applicable law provides otherwise.
12. Contact
For questions about a trade or these Terms, contact Kado through Help Center or Contact Support in the app, or email support@kado.vip. You may also write to Kado Technology Limited at the registered office address stated at the start of these Terms.